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To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale. You must initiate the return process within 30 days of receiving your order. Items that have been used, damaged, or altered in any way are not eligible for return. We reserve the right to refuse returns that do not meet these criteria.
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior authorization.
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Please follow the return process outlined above for your original item.
If you receive a defective or damaged item, please contact us immediately at [email protected]. We may request photos of the damage for our records. If the item is confirmed to be defective or damaged, we will provide instructions for returning the item and will cover the return shipping costs. Refunds or replacements will be processed promptly once we receive the returned item.
If you have any questions regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with expeditionelement.com is satisfactory. Thank you for choosing us for your adventure equipment needs.